Refund & Return Policy

No Hassle Returns or Exchanges

You can return any Emerson Auto Parts purchase within 30 days for an exchange or refund. In order to qualify you must have the item’s receipt and the product must be in new, unused/uninstalled condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.

Returns will be refunded to the original form of payment once the items have been received and inspected. If we are unable to refund to the original payment method, your refund will be made in the form of store credit. Please note that depending on your credit card company, it may take an additional 5-7 business days after your credit is applied for it to be posted to your account.

Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!

Returns Process

You can request a return authorization number (RA#) by contacting one of our team members at info@emersonautoparts.com during normal business hours. Be sure to have you order number available and once approved, follow these instructions:

Once you receive your Return Authorization email, please print the included form and label if provided including it with each shipment back to Emerson Auto Parts. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.

Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

Emerson Auto Parts
Attn: Returns (RA# XXXX)
8509 Robie Way
Roseville CA, 95661

Be sure to retain your return tracking information. Extreme Boat is not responsible for packages lost during return shipment. You will receive a confirmation email from Emerson Auto Parts when your return is processed which will include the full details of refund credited.

Exchanges

Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!

If your new exchange order qualifies for free ground shipping, it will ship out with no additional shipping fee. You are still responsible for return shipping costs on your original order back to us.

Defective Items

In situations involving the receipt of defective, incorrectly shipped, or damaged items give us a call and we will pick up the tab. Please Do Not Send Items C.O.D.

Electronics, Hard Parts, Tools, Tires, and Exclusions

  • Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable. All Tuners are non-returnable.

  • Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

  • Any Tool or Chemical that has been opened or seal broken is non-returnable.

  • Open box items for which the packaging has been destroyed are not returnable